TCGplayer.com Refund and Returns Policy
Making Adjustments or Canceling Your Order Before It Has Shipped
If you need a change made to your order you should [
Contact the Seller] as soon as possible after placing the order to try and have them adjust or cancel it before the order has shipped. Usually there is at least a 12 hour window after the order is placed to try and adjust some items, ask to combine shipping costs from multiple orders to the same Seller or to cancel your order in it’s entirety. However, there is no guarantee that you will be able to reach the Seller before the order has shipped. If your order has shipped then the following Refund options are available to you:
Refunding Delivered Sealed Products
If you would like to return any factory-sealed merchandise after receiving it, for any reason, simply [
Contact the Seller] within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and they will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on the Sellers end, they will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.
Refunding Delivered Singles
Due to the volatile nature of the singles market, our Sellers do not accept returns on single cards. However, there are two exceptions to this policy.
1) If you are not satisfied with the condition of any single cards you have received, simply [
Contact the Seller] within 48 hours of receipt. The Seller will either issue you a partial refund or ask that you return the item for a replacement. Once you are given approval for a return, return the merchandise in the same condition it was sent, and they will exchange the item(s). Please be aware that this does not apply to individual cards listed as being in "MP" (Moderately Played) condition or worse. In the event that they are unable to exchange the item(s), they will issue you a full refund for the purchase price of that item(s). They will also refund all shipping charges exclusively associated with the return of the item(s).
2) All orders are checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order, simply [
Contact the Seller] within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and they will exchange the item(s). In the event that they can not exchange the item(s), They will issue you a full refund for the purchase price of that item(s). They will also refund all shipping charges associated with the return of the item(s).
Escalated Issue with Seller
If you followed the steps above and are still unsatisfied with your order or how a Seller responded then please [
Send Us An Email] explaining the situation. We will make every effort to make sure you are satisfied with your shopping experience and we have the final say on all refunds and exchanges after the above methods have been exhausted.