TCGplayer is hiring Customer Service Representatives to work out of our office in Syracuse, New York.

We'll supply a fun and challenging environment, endless discussions about traveling time and space, and all the perks of working with your best friends. You'll supply excellent communication skills, the ability to take on new responsibilities, and a passion for providing the best customer experience possible. If that sounds perfect, our Customer Service position might be the job for you.

TCGplayer is the largest Internet retail marketplace for collectible gaming, and we're looking for talented individuals to help us continue our expansion. Ideal candidates will have a strong passion for gaming, experience with customer service, and their own zombie apocalypse survival plan.

This is an exciting opportunity to join the dynamic and dedicated TCGplayer team, and work along side the best people in the industry from our e-commerce business headquarters in downtown Syracuse, New York.

Customer Service Representative

TCGplayer is seeking an enthusiastic Customer Service Representative.You'll work closely with an outgoing team to answer questions and resolve issues from Buyers and Sellers on our website. You'll also coordinate with our Shipping Team to provide great customer service at every step of the way.

This job will entail the following duties:

• Answer customer requests, questions, and complaints in a timely manner.
• Maintain, update, and create data spreadsheets.
• Watch for and communicate emerging trends in customer needs and expectations.
• Create or revise policies based upon customer feedback.
• Manage several daily administrative reports.
• Identify any escalated customer issues that need immediate resolution.
• Use Microsoft Office and Google Docs products on a daily basis, including Word, Excel, and email, to perform data entry and communicate with customers.

Qualifications and Skills:

• Must have a minimum of 2 years of customer service experience in retail or related field.
• Must have strong overall computer skills with an emphasis in email and word processing.
• Familiarity with new release cycles for the gaming industry.
• Ability to promptly answer support-related emails, phone calls, and other electronic communications.
• Must have strong problem-solving skills and the ability to work effectively in a team environment.

Salary and Benefits

• Full-time salary based on experience
• TCGplayer offers top of the line salary, health and dental coverage, and 401k with matching. We are an equal opportunity employer committed to inclusion and diversity

To apply for this position:

Please e-mail your cover letter, resume and professional references to employment@tcgplayer.com. Please include Customer Service Representative as the subject line.